Communication is essential for business success. It connects a business with potential customers and partners. Internet tech has changed the world tremendously. Various kinds of telecommunication services now exist, and the latest being Unified Communication Service. It unites all the channels into a single cloud-based service. Business workflows have never been so simple!


Unified Communication Service: Need of the hour

Technology has evolved and changed the communication landscape. Yet, many businesses are still stuck with traditional ways. However, they are waking up to the reality that a new communication technology is the need of the hour.


The Unified Communication is a service that streamlines workflows and makes things simple. Undoubtedly, it is the best technology investment. It unifies text messaging, video and audio conferencing, file sharing services to save time and money. Moreover, there is no need to download multiple apps or deal with several platforms.


Key Benefits


  • Single Platform Solution    

A unified solution enables users to make voice calls, send text messages, and conduct meetings in a single platform. Additionally, it eliminates the need to install multiple software systems.


A key advantage is that employees can access, view and manage activities together at the same time. It saves time as there is just one app to deal with.


  •  Effective Communication  

The Unified Communication is a cloud-based service, which doesn’t need extra hardware. There are no redundancies, thus it simplifies communication for business owners, clients and external partners. It offers a fast and easy communication across various channels.


Unified Communication service offers customizations. The users can schedule meetings and manage tasks remotely with integrated devices. So, it hardly matters whether the user is in the office or at home. It allows to connect and share ideas or concepts in real-time over virtual meetings.


Gartner has estimated Australian spending on digital and IT services to increase up to 3.6% growth in 2021. The report states that the future of unified cloud-based communication services is bright.


  • Budget-friendly   

Implementation of Unified Communication Solution eliminates the need for costly physical servers and their maintenance. It is a cloud-based solution and provides service at a price point that works for your business.


It uses Voice over IP (VoIP) technology to connect different communication platforms. As it operates over an internet connection, the price is far less than traditional telephony.


  • Secure Solution 

In a unified communication solution, communication happens over an encrypted internet connection. This adds a significant level of security and ensures the privacy of personal information and safety of sensitive business dealings.


Data security is a major concern for many businesses. However, Unified Communications provides an extra level of security for phone calls, fax, emails, and text messages. Thus, it ensures that all information related to business is safe, and protected from unauthorized elements.


UCaaS  bridge  gaps during COVID-19 induced lockdown

The growth of Australian market has been affected by COVID-19 severely for the past two years. Hence, it has become imperative for businesses to find new ways to overcome stifling market conditions and maintain sustainable growth.


The lockdown due to a pandemic has motivated the businesses to opt for Unified Communication Service. Now the employees can attend virtual meetings, establish a remote working environment with compromising productivity, make business calls and provide support. Unified Communication has helped entrepreneurs collaborate with their clients and team, no matter where in the world they are residing.


Final words:  

The world of business is changing, and it is difficult keeping up with it. Unified Communications, has been a game-changer for many companies who are struggling to manage everything on their own. Now is the time to find more about UCaaS and how it benefits the business.


Business ICT is a leading IT services provider well known to deliver high-quality business IT solutions and unified communication solutions. Contact our team to take your Business Communications to the next level.

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