What is Business NBN

The NBN broadband network is an upgrade to existing telecommunications infrastructure through a range of new technologies, including fixed line. NBN will offer wholesale solutions that are designed to help service providers meet the varying requirements of businesses. These services offer a range of connectivity options. When the NBN broadband access network reaches your business, your landline phone and internet services will need to be switched over.

Business ICT Partners specialise in providing NBN migration solutions that will help SMEs deploy a network based on their business objectives.

Is my Business Impacted?

The rollout of the NBN access network impacts most businesses. In some cases, the transition will see technology upgrades that require replacement of existing hardware and interfaces. Affected services will be permanently switched off around 18 months after an area is declared ready for service.

The team at Business ICT Partners will be able to check your area and advise you when your area is ready for service

What business services will be affected during the move to services over the NBN broadband access network?

ISDN is one of the more common legacy products which is required to be replaced. Other copper-based products that have been identified as requiring additional attention during the NBN access network migration (and benefiting from longer migration windows) include:

  • Connect IP
  • Business IP
  • Asynchronous Transfer Mode (ATM)
  • CustomNet
  • Data Access Radial
  • Digital Data Services (DDS) Fastway
  • Ethernet Lite BDSL
  • Frame relay
  • Megalink

Can I continue to use ISDN Post Disconnection Date

No. Having ceased taking new ISDN orders from 30 June 2018, Telstra will commence decommissioning ISDN services from 30 September 2019. Aligned with the remaining rollout of the NBN access network, all ISDN services will be decommissioned by 2022.

Will My Current PABX Phone System will work on the NBN

Possibly. Due to the change in physical access, it is likely that you need to update your PABX.
The team at Business ICT Partners can help you determine whether or not your PABX/PBX is compatible with NBN infrastructure.

When will my existing business services be disconnected/switched off?

Affected services will be permanently switched off around 18 months after an area is declared ready for service. To avoid disruption to your business, it’s important you switch your affected landline phone and internet services before they are disconnected.

The team at Business ICT Partners will be able to check your area and advise you when your area is ready for service.

Who do I need to contact to switch my services over to the NBN broadband access network?

Once our team have confirmed your business is ready to switch, the next step is to order a service. We will arrange everything you need to get connected.

There is a range of different plans available to you as a business. Our team will advise you on what you may need to ensure that your business is not impacted due to the disconnection date. In addition to the PABX and Phone lines, this consultation will involve a plan to migrate other important business services like EFTPOS, fax machines, or security alarm systems.

Will my Special services be Impacted?

Yes – Some Special services will be impacted as a result of NBN availability in your area. Some of these services are listed below –

  • On site ATMs
  • EFTPOS machines/terminals
  • Fax machines and TTY
  • Lift phones
  • Monitored security alarm systems and cameras
  • PBX systems or multiple phone lines
  • HICAPS or health claim terminals
  • Back-to-base fire alarms
  • Medical alarms

Can my business keep the same phone number?

Yes. “Number porting” rules will not change with the introduction of the NBN broadband access network.

To be sure you keep your phone number, ask the team at Business ICT Partners to ensure that you will keep your phone number when you transfer your service over to the NBN broadband access network.


NBN Network will replace most of the existing business landlines and other infrastructure. We recommend contacting us at least 6 months before the disconnection of your services so our team can ensure you have no downtime during the move and you can access the best possible connectivity option.

The team at Business ICT Partners can be contacted on by calling 1300 287 428

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