Managed IT services bring significant benefits to any business. Many Australian SMBs have already realised that managing every aspect of business on their own takes the focus away from growth activities.
Having a full-fledged in-house IT team is expensive, and IT infrastructure can be maintained and supported well by an IT outsourcing services provider.
Choosing the best one is easy when you don’t make these mistakes!
1# Focussing on Low-Cost to Manage IT Services Alone
Don’t get tempted by the those who claim to be the ‘Lowest Cost’ provider in the industry. Undoubtedly, managed services reduce the cost significantly – but the service provider’s team incurs cost.
Can you expect the same level of service from two providers who charge differently?
No. Once you have an elaborate discussion, it’s easy to find out the difference in service that would explain the cost.
2# Not Making Discussion About Your Specific IT Infrastructure
Don’t skip this necessary step. Ask the service provider to assess your network. It will give both of you, a clear picture of the requirements.
- How many desktops needs to be supported?
- How many servers need to be monitored continuously?
- Which other network devices need to be included for monitoring?
When the answers to these questions are clear, the service provider is able to design a solution specific to your needs.
Bus ICT makes an elaborate discussion about your specific needs. We take an inventory of the various IT infrastructure components before offering a solution.
3# Ignoring Process Maturity of Business IT Support
A service provider with several years of experience has established processes. The quality of service is guaranteed with a highly experienced team.
Hiring a service provider whose processes aren’t matured after serving hundreds of clients across different verticals may prove disastrous. If there is an issue that needs experienced hands to resolve, immature team members won’t be effective.
Bus ICT has been rendering services for the past ten years now. Having served hundreds of Australian businesses across different industries, our processes are proven. Every issue is resolved with alacrity by highly experienced team members.
4# Considering MSP as a mere ‘Service Provider’
Don’t consider MSP as a service provider only. It’s good to think of them as a new team who will be responsible for managing IT. Communicate with them in the same way as your own team.
This bonding helps the provider to take the ownership of the business and avoid a disaster. Moreover, their team will work with the same dedication and professionalism as yours.
Bus ICT team never works as a mere vendor or ‘service provider’. Although, it’s where the things begin, but our team consistently follows the approach of a strategic partner. Our engagement is driven by the passion to resolve the IT issues quickly to ensure that there is no downtime.
5# Not Considering the Billing Models
How it does it matter?
Every managed IT services provider has its own way to bill for the service offered. While having discussion with the providers, ask clearly how the services will be billed.
It helps to find the most suitable model that will not strain the budget and ensure that you don’t pay for what you don’t use.
Bus ICT offers many suitable plans that meet the needs of any business looking for IT support. You can choose the best one after discussing the billing models that meets your budget the best.
6# No Discussion on Changing Business Needs
In the post-pandemic era, every business is to look for business growth. If you plan to expand business, include the additional devices and servers that would be added and need to be monitored.
If you don’t consider them, these devices may not be budgeted. The best approach is to involve the service provider and discuss such plans.
Bus ICT isn’t a mere vendor of managed IT services. As your strategic partner, we work closely with you. It helps us to remain prepared for any change in your IT infrastructure (addition of devices).
7# Not Checking for Field Support
What if there is an issue that needs personal intervention?
It’s crucial that the business IT support provider under consideration offers field support as well. Check whether it’s provided.
At Bus ICT, we offer on-site coverage throughout Australia. The field support along with round the clock helpdesk ensures that any issue is handled timely even if it needs resolution with physical presence.
Bus ICT – Trusted IT Partner for 350+ Australian Businesses
Over the past 10 years, we have served many businesses and are supporting more than 150K devices. Our teams go beyond just offering the normal service. The partnership approach ensures your business expands without worrying about IT support.
Your business deserves best-in-class IT outsourcing services.
Speak to our consultants and discuss your specific IT support needs. They will work on it and offer the most suitable solution.
Get in touch now – 1300 BUS ICT (287 428) | services@businessict.net.au